TERMS AND CONDITIONS - Important, please read

Price Lists

All trade price lists exclude Carriage and VAT which are charged as appropriate. Quantity discounts vary according to the product range.

All retail price lists show prices inclusive of VAT at the UK rate of 20 % (which may be deductible for some overseas destinations). Our Bannister (stair) Ropes and fittings are sold direct to the end-user (retail customers).

Our VAT Number: 259437134


We reserve the right to alter prices at any time and to invoice at the price ruling on the date of despatch. Please check current prices before ordering.

Pro-forma Invoices



We require payments in £ (pounds) Sterling unless an alternative method of payment has been agreed in advance. Payments to be made by either cheque, credit card or BACS. All payments will be cleared before goods are despatched. Goods for overseas always to be paid for in advance.

Ownership of Goods

Title in the goods will remain with Outhwaite Ltd, until such time as payment has been received in full of all monies owed to Outhwaite Ltd, at any time by the buyer.


Non-delivery of goods to be notified in writing within 14 days of invoice date. Damage or shortages to be notified within 3 days of receipt of goods. We will acknowledge all such notifications received.

Overseas Enquiries

It is not possible to include all the necessary information about carriage, taxes, import duties, customs clearance, etc. Please enquire via e-mail, letter, fax or telephone and we will deal with these on an individual basis.


Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You are advised to contact your local customs office for further information.


Preservation of your privacy is important to us.

We do not collect data of a sensitive nature as defined in the Data Protection Act 1998 (UK). If any such data is inadvertently collected it will be removed from our records as soon as possible.

Cookies may be used to help us improve the service we provide. Information gathered by cookies will only be used to assist the purposes set out in this privacy policy. Cookies are computer programs designed to collect data from visitors to a website.

It is not our policy, under normal circumstances, to share any details with third parties.


Communications in connection with this service may be sent by e-mail. For ease of use and compatibility communications will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. If you do not want us to use it to contact you please let us know.


All documents which can be downloaded from our site (eg price lists and order forms) are scanned for viruses before being put onto the site. We do our best to keep our anti-virus software up-to-date and scan all attachments etc. We cannot accept responsibility for damage arising from computer viruses or similar effects. It is the responsibility of the user to check for and protect against any viruses which may be undetected.


Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We do not in any circumstances accept responsibility for errors or omissions or for any action or decisions based on the information. We cannot be responsible for the consequences of reliance on that information. Any information of an advisory nature is general only and cannot be regarded as applicable to a specific case. Specific queries should be addressed to your professional advisers. This disclaimer is not intended to affect your statutory rights.

In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals, and may be in the form of reports or briefings.


Please note that colours of rope products may differ from those shown on the website.  Please ask for samples if colour verification is required.

It is the customer's responsibility to ask for yarn colour samples (supplied free of charge) as these products are custom made to order, to the customer's specifications, and goods cannot be exchanged once they have been made.

Company Registration No: 6858885